Política de reembolso

Return and Refund Policy

Overview

Li-Fire EV stands behind the quality of its products. This policy explains how returns and refunds work, including timing, eligibility, and how to request support.

Return Window

  • Return requests must be submitted within 30 days of delivery.

Refund Window

  • Refund requests must be submitted within 30 days of delivery.

Eligibility

A return or refund may be approved only if the item meets the criteria below:

  • Eligibility criteria: The item must not be damaged.

  • Condition requirements: The item must not be damaged.

How to Start a Return

To request a return, email us:

If your return is approved, we will provide the next steps and return instructions.

  • RMA required: No

Returns Address

Approved returns must be sent to the address below, using the instructions provided during the return process:

5705 Commerce Blvd., Ste 100
Alpharetta, GA 30004

Return Shipping Costs

  • Return shipping cost: Li-Fire covers return shipping for approved returns.

  • Return label provided: Yes

Do not ship an item back until you have contacted us and received return instructions.

Inspection and Refund Timing

Once your return is received, we will review it and process the refund as follows:

  • Refund method: Original payment method

  • Refund processing time after receipt: Within 5 business days

  • Restocking fee: None

  • Original shipping refunded: No

Exchanges

If you believe you need a replacement or exchange, contact us at info@li-fire.com for guidance.

Damaged in Transit

If your order arrives damaged, contact us at info@li-fire.com. Li-Fire will handle the process.

Order Cancellations

  • Cancellations are accepted until the order is fulfilled.

  • After fulfillment, the return process above applies.

Non-Returnable Items

  • Non-returnable items: None listed. All requests are subject to the eligibility and condition requirements in this policy.

International Returns

  • International returns are accepted.

  • The same return and refund windows apply. Contact info@li-fire.com to start the process and receive instructions.