Return Policy

 

Li-Fire Return Policy

At Li-Fire, we stand behind the quality of our products and want customers to feel confident in their purchase. If for any reason you are not satisfied, eligible items may be returned under the following terms:

Return Eligibility

  • Items may be returned within 30 days of delivery.

  • Products must be unused, in original packaging, and include proof of purchase.

  • Non-returnable items include custom or special-order products, clearance or final-sale items, and items that have been used or altered.

Restocking Fee

  • A 50% restocking fee applies to all returns.

  • This fee does not apply if the product is defective, damaged upon arrival, or if the wrong item was shipped.

Shipping Costs

  • Customers are responsible for return shipping costs.

  • Original outbound shipping costs are non-refundable.

Return Process

  • Contact Li-Fire Customer Service at sales@li-fire.com to request a Return Authorization (RA) number.

  • Once approved, you will receive instructions on how to ship your return.

  • Refunds are processed within 7–10 business days after the returned item is inspected. Applicable restocking fees and shipping costs will be deducted.

Exchanges & Defects

  • For exchanges, please contact Customer Service.

  • If your item arrives defective or damaged, contact us within 7 days of delivery for a resolution.

Subheading

Rich text heading

Tell more about your products or brand or use this section to tell more about a single product on the product template. Use content and layout options to fit your preferences.

Subheading

Image with text

Traditional image with text section for versatile usage. Use content and layout options to fit your preferences.

Contact form

Hours
Monday – Friday: 10:00am – 7:30pm CET
Saturday: 10:00am – 6:00pm CET
Sunday: 11:00am – 6:00pm CET

Video

FAQ section

Show usually asked questions with answers and pair with image

Do you ship to my country?

Yes. We ship orders worldwide. See more information from other shipping related FAQ questions.

Do you ship to my country?

Yes. We ship orders worldwide. See more information from other shipping related FAQ questions.

Showcase your articles in a beautiful way

Use this text to share information about your brand with your customers.

Showcase your articles in a beautiful way

Use this text to share information about your brand with your customers.

Hero banner

Capture your users attention with visually impressive hero banner. Use versatile content and layout options to fit your preferences.

Image duo with text

Pair text with images or video. This section is commonly used in product pages to highlight different products features.

Subheading

Image text overlay

Capture your users attention with visually impressive Image with text overlay. Use versatile content and layout options to fit your preferences.

Subheading

Image hotspots

Highlight certain features of a product or certain information on the image. Use versatile content and layout options to fit your preferences.

Subheading

Rich text heading

Tell more about your products or brand or use this section to tell more about a single product on the product template. Use content and layout options to fit your preferences.

Slide heading

Capture your users attention with visually a slideshow.